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January 14, 2010

Survey - eBay not making much progress with consumers, but shoppers are going to buy more in 2010.

Piper Jaffray's Gene Munster is out today with a survey that has some bad news for eBay, but good news for Amazon (as covered over on Amazon Strategies) and good news for e-commerce.

eBay slipped from 26% to 13% when asked ' Which site has the best e-commerce shopping experience' - its lowest since the survey was started.  Conversely you can see from the table below that Amazon is at its highest.

On the good news side, 20% of the shoppers plan to spend more in 2010 - the most positive indicator of e-commerce growth in 18 months.

The tables below provide more detail on the above trends.  eBay Strategies readers - what do you think about eBay's and e-commerce's prospects for 2010? Let  us know in comments.

Piper_ebay_survey
Pjc_ecommerce_trends
  

SeekingAlpha Dislcosure - I am long Google and Amazon. eBay is an investor in ChannelAdvisor where I am CEO.

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