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June 29, 2006

What is Google Checkout? (Or why will consumers care)

Gcheckout


Here’s how my thinking has developed on this. Google Checkout is Five pieces that work in unison to provide a great (safe, streamlined, efficient) and innovative consumer buying experience:

Badge_1 

  1. Search Badges/Icons - The consumer experience starts on the search engine. Merchants that accept Google Checkout will get a graphical “badge” that shows consumers they can expect the Google Checkout 
  2. Unified Checkout – For participating merchants, consumers can now know they will have a single checkout experience vs. having to learn each checkout.
  3. Web 2.0 Wallet – By storing your credit card information in your Google account, your payment information (credit card digits) never has to leave google’s systems. Your ship-to information is transmitted via server-to-server encryption so that’s safe as well.
  4. Credit Card Gateway – Like verisign or cybersource (or authorize.net, etc.) Google Checkout integrates a credit card processing engine that pulls the info from the wallet, runs the consumer’s card and then…
  5. Purchase MonitorFinally, all of your purchases through the Google Checkout are aggregated in one place so you can monitor the status and review the merchant all in one page. 

 Use case:

Here’s a before and after scenario. Let’s say this holiday between Thanksgiving and Christmas you need to buy 15 things online.

Before Google Checkout:

  1. Checkout at X different places. Most likely if you are buying 15 things, you’ll have at least 5 stores to deal with and a max of 15, so call it 5-15. Each checkout is very different.
  2. Enter (risky and prone to error) your credit card, bill-to/ship-to, etc 5-15  times over and over and over.
  3. Receive and monitor 5-15 different confirmation emails, tracking mechanisms, out of stock emails, etc.
  4. Leave feedback/reviews at 5-15 different places.

After Google Checkout:

  1. Shop at 5-15 Google Checkout enabled merchants, with the same Google-powered checkout
  2. Never have to re-enter your CC/bill-to/ship-to info.
  3. Receive and monitor order status in one place
  4. Leave feedback/reviews in one easy to use location

The time savings alone on step 2 is huge. Together the Google Checkout experience will easily halve if not quarter the time it takes to buy from multiple merchants.

There are many things Google can do to accelerate consumer adoption. A limited time rebate has been mentioned. Also, think of how many Google Toolbars are out there (according to comscore – google has 48% marketshare). One of the popular features in the Google Toolbar is Autofill  what if there was an update to Google Toolbar that automatically asked if you wanted to move that info into your google account so you can more easily use it in Google Checkout?  Gotta be at least 20-50m people out there using Google Toolbar.

Another clever way to drive adoption is Google Checkout COUPON CODES.  Consumers are CRAZY for coupon codes (just look at the comments section of my blog here).  Google Checkout gives Google and partners the ability to spiff consumers easily with coupon codes.

In fact at launch, google has this online mall that has detailed Google Checkout Coupon Codes ready to go.

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» What is Google Checkout? (Or why customers will care) from PowerSellerKing
This is part 3 in a series of posts by ChannelAdvisor CEO, Scot Wingo regarding Google Checkout. Scot was kind enough to give PowerSellerKing his permission to post these articles in full.What is Google Checkout? (Or why customers will care)... [Read More]

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